Job Description

We are looking for a highly motivated and experienced Customer Service Representative with a background in air,land and sea shipping and hands-on experience with logistics platforms.The ideal candidate will play a key role in ensuring customer satisfaction by providing exceptional support and coordination throughout the shipping process.

Key Responsibilities

• Handle customer inquiries and provide end-to-end support for air and sea freight shipments.
• Coordinate with operations, documentation, and logistics teams to ensure timely delivery of services.
• Maintain strong communication with overseas agents and clients.
• Prepare and follow up on quotations, shipment status, and required documentation.
• Monitor and track shipments, proactively update customers on delays or issues.
• Manage complaints or service issues and resolve them efficiently.
• Build and maintain strong relationships with clients to ensure repeat business.
• Keep records of customer interactions, transactions, and feedback.
• Support the sales and operations team in achieving KPIs and service quality standards.

Key Requirements:

• Minimum 2-5years of experience in customer service within the freight forwarding/logistics industry.
• Strong knowledge of air and sea shipping procedures and documentation.
• Hands-on experience with logistics platform and communication protocols.
• Excellent communication and interpersonal skills.
• Ability to multitask, work under pressure, and meet deadlines.
• Proficient in MS Office and logistics CRM tools.
• Fluency in English is required; additional languages are a plus.

What We Offer:

Competitive salary and performance-based incentives.

Professional work environment with opportunities for career growth.

Exposure to international logistics operations and networks.

Friendly and supportive team culture.